Product Guide: Notification management on Rock πŸ””

Product Guide: Notification management on Rock πŸ””

Want to learn more about managing your notifications on Rock? We explain everything you should know in this short user guide!

With Rock, you can choose how you want to be notified about activities, whether it's email notifications, system notifications, or both. You can access your Settings by selecting your user profile image in the top left corner of your screen.

Check out this short video on how to edit and mute your notifications.

Notifications

You can manage two types of notifications on Rock:

  • Email notifications
  • System notifications (mobile, web, and desktop)

Email notifications βœ‰οΈ

When switched on, email notifications will send you an email for the following activities:

  • Invite to a new space: When another user invites you to join a 1:1 or team space you will receive an email with the invite.
  • Assigned a new task: You will receive an email with any new tasks that were assigned to you.
  • Mention in message or comment when not on Rock: You will receive an email if someone mentioned you with the (@) in a message, comment or note if you have been offline for a few hours. Comments on tasks and notes you are following or assigned to are also included in this setting. If you have only been offline for a short period, no email notification will be sent.
  • Task due today: You will receive an email with all tasks that have a due date set for each respective day. Overdue tasks are also included so you can keep up with what needs to be done. Overdue tasks will appear for two days following the deadline. After that, the overdue tasks won’t be included in these emails. Emails will not send for tasks that are due if the task is in a completed list (displayed by a checkmark βœ…) or archived. A reminder will still be sent when your status is marked as β€œcompleted” if the task has not been moved to a completed list.
  • Tasks due within the next 5 days: You receive a daily email with a summary of the tasks you are assigned to that have due dates in the next five days. If you don’t have any tasks with a deadline in the next five days, no email will be sent.
  • Product Updates: You will receive an email with great product announcements and the latest updates to Rock.

System notifications πŸ›ŽοΈ

A system notification will notify you in the following ways on different devices:

  • Mobile: You will always get a red dot on the notification bell for your selected system notifications. Your device will notify you with sound when enabled (volume not muted and mobile device with sound notifications enabled in settings). If you have your device set to vibrate enabled, your device will vibrate and a red dot will appear on the notification bell. If your device is set to silent mode, you will only see the red dot on the notification bell in the bottom right corner of your Rock interface.
  • Web: When you have the volume on and notifications enabled, a sound will notify you and the notification bell will light up with a red dot in the bottom left corner of your screen. If you mute your device, there will be no sound notification but the bell will still light up. Important: you must enable the permission for notifications in your browser for the website if you are using the system notifications for the web version.
  • Desktop: No notification sound will occur when your device is muted. The notification bell in the bottom left corner will light up with a red dot when a notification is received. If you have the desktop app open on a different page, a pop-up message will be triggered to notify you that a certain action has happened on Rock.

System notifications will trigger every time a selected action happens on mobile, web, or desktop for the following activities:

  • Invite to a new space: You will get a notification when someone invites you to a new space.
  • Assigned a new task: You will get a notification when someone assigns a new task to you. You can find the task by clicking on the bell in the bottom left corner. The bell is positioned in the bottom right corner on mobile devices.
  • Mention in message or comment: You will get a notification if someone has mentioned you with the (@) in a message or comment. Note: You will only be notified if Rock is open in one of your tabs.
  • New message in space: You will get a notification for any new messages in a space, even when you are not mentioned.

Managing your mobile notifications

If you are not getting notifications on your mobile device, make sure that you have turned on notifications for the Rock app. You can check by going to Notifications in your mobile System Settings.

Muting notifications πŸ”•

Mute notifications when you want to have some time to focus, are out of the office, or would not like to receive notifications during certain hours of the day. The settings work simultaneously for the phone, web browser, and desktop application.

Space level

You can mute notifications from a specific space by pressing the Mute option in Space Details. The space will remain muted until mute is manually turned off.

All notifications

In addition to muting the notifications for specific spaces, you can also mute the Rock app for a certain time. Muting Rock notifications only applies for system notifications, and you will still receive your activated email notifications. You can either:

  • Mute notifications for a specific short time frame (1 hour, 2 hours, until tomorrow)
  • Allow notifications for set timeframes you would like to get notifications (such as always, daily intervals or weekday intervals).

Notification troubleshooting

It can be frustrating if you don't get notifications when you expect to get them. Below we highlight some of the most common issues with notifications and their solutions:

  • The space you did not receive a notification for might have been muted.
  • Make sure you have notifications enabled for either email or system in notification settings.
  • The Mute Notifications option is enabled during the period you want to receive notifications (e.g. you have your notifications set to only show between 8am-8pm).
  • Make sure you are logged into the correct account so you don’t receive notifications for other accounts.

You can reach out to us in the Rock Team space if you still have any questions about notification management in Rock.